PRIVACY POLICY

Effective Date: August 21, 2026

Transition Performance Fitness, LLC ("we," "us," or "our")

1. Introduction

Transition Performance Fitness, LLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our facilities, use our website, purchase memberships or classes, download our mobile applications, or communicate with us.

By accessing our facilities, using our website, or signing up for our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect personal information that you voluntarily provide to us, as well as information automatically generated when you use our services or facility management systems.

A. Information You Provide Directly

Personal Identifiers: First and last name, email address, physical address, phone number, date of birth, and emergency contact details.

Billing and Financial Information: Credit/debit card numbers, bank account details, and billing addresses (processed securely through third-party payment gateways).

Health and Physical Data: Fitness goals, assessment results, injury history, and physical measurements voluntarily provided during training or coaching sessions.

Account Credentials: Usernames, passwords, and security PINs created for online member accounts or mobile app access.

B. Information Collected Automatically and Facility Access

Facility Access and Attendance Data: Check-in timestamps, class booking history, key fob usage, and facility access code logs managed through our gym management platform (Gymdesk).

Mobile App and Device Data: Internet Protocol (IP) address, device identifiers, browser type, operating system details, and usage logs collected when you interact with our website or member app.

Audio and Visual Data: Photos taken for member profile identification, security camera footage within common areas of our facilities, or general class photos/videos taken with your consent.

3. How We Use Your Information

We process your personal information for legitimate business purposes, including:

Managing memberships, class schedules, and facility access.

Processing payments, recurring dues, and retail transactions.

Providing personal training, boxing instruction, and physical performance services.

Communicating important facility updates, account alerts, and customer support responses.

Sending promotional offers, event announcements, and marketing communications (where permitted).

Ensuring facility safety, preventing fraud, and enforcing gym rules and agreements.

4. How We Disclose Your Information

We do not sell, rent, or trade your personal information. We disclose your data only to trusted service providers necessary to operate our business:

Gym Management and Facility Access: We share member and access data with Gymdesk to manage accounts, class bookings, door entry systems, and member portals. Gymdesk Privacy Policy: https://gymdesk.com/page/privacy

Payment Processors: Financial transactions are processed through encrypted, PCI-compliant payment vendors.

IT and Communication Services: Email delivery services, customer relationship management tools, and website hosting providers.

Legal Obligations: We may disclose information if required to do so by law, court order, or government regulation, or to protect the safety and legal rights of our business and members.

5. Mobile Communications & SMS Privacy Policy (A2P 10DLC Compliant)

We offer SMS/text messaging programs to keep you informed about class schedules, membership status, account alerts, and gym updates.

Explicit Consent: You will only receive text messages from us if you have explicitly opted in (e.g., checking an un-prechecked agreement box on our website/Gymdesk sign-up forms, texting a keyword, or signing a written consent form).

Opting Out: You can cancel the SMS service at any time by texting STOP to any message you receive from us. After sending STOP, you will receive a single confirmation message verifying that you have been unsubscribed.

Assistance: Reply HELP to any message for assistance, or contact our support team directly.

Message Rates and Frequency: Message frequency varies based on your interaction with us. Standard message and data rates may apply depending on your mobile carrier.

Non-Sharing Clause for Text Data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates.

6. Cookies and Website Analytics

Our website uses cookies and similar tracking technologies to improve navigation, maintain user sessions, and analyze website traffic. You can instruct your web browser to refuse all cookies or to indicate when a cookie is being sent. However, disabling cookies may limit your ability to use certain features of our online booking portal.

7. Data Retention and Security

We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, loss, or misuse.

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, maintain active memberships, satisfy legal or tax requirements, and resolve disputes. Records of SMS opt-outs are retained indefinitely to ensure we honor your communication choices.

8. Minors and Youth Programs

Our facilities offer athletic training programs that may include youth participants. Personal information for minors under the age of 18 is collected only with the explicit consent of a parent or legal guardian. Parents or guardians retain the right to review, update, or request the deletion of their child's personal information at any time.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

Transition Performance & Fitness, LLC

2146 Priest Bridge Court-Building E

Crofton, MD 21114

+1 240 851 4888